CUSTOMER CARE

Taxes & Duties: 

International orders may incur taxes & duty fees pending on the countries import regulations. The customer is responsible for this fee. 

Shipping:

We offer both standard and express shipping Australia Wide.

Please note we allow 2-3 business days to process the order before shipment .

We offer international shipping at a flat rate - please allow 8-12 business days for international shipments.

Returns:

Please email hello@magnoliaave.com.au with your name and order number within 7 days of receiving.

• Returns Full-priced items are eligible for a store credit. Returns must be lodged within 7 days of receiving your order and may be exchanged or issued as a store credit.
• Sale items are final sale and cannot be returned, refunded or exchanged unless deemed faulty.
• Earrings for hygiene reasons, earrings cannot be returned or exchanged.
• Shipping costs are to be paid by the customer - unless faulty.

Items must be returned to warehouse prior to receiving exchange or refund.

International Returns

We gladly accept returns from our international customers within 7 days of receiving your order.

As we are unable to provide prepaid international return labels, customers are responsible for arranging and paying for return shipping.

Change of mind: Eligible returns will be issued a store credit once the item has been received and approved.

Faulty items: If you receive a damaged or incorrect item, please contact us immediately hello@magnoliaave.com.au along with photos of your damaged items. A refund will be given on inspection of damaged/incorrect item. If your item is deemed faulty, you will receive a full refund and will also reimburse your return postage cost.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost in transit.

Missing Items:

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.